Municipal services

Taipei deploys new digital system to access municipal services | Taiwan News

TAIPEI (Taiwan News) – Taipei City has been promoting a convenience-focused neighborhood digital building system since October, allowing citizens to access municipal services through ID cards or insurance cards national disease (NHI).

The Taipei City Government has been working to improve its smart city project while ensuring that every citizen, especially vulnerable groups or the elderly, is included in the city’s digital rollout.

As a leading smart city, Taipei has also developed TaipeiPass, an award-winning app touted as a one-stop portal for up to 80% of city services. However, this solution requires the possession of devices, which poses a problem for groups in digital difficulty.

To facilitate digital transformation, the city government built the new system as an alternative.

Fang Ying-Tsu (方英祖), head of the local governance division at the civil affairs department of Taipei City Government, told Taiwan News that to improve the quality of municipal services and help the ranks of municipal government to improve their efficiency at work, paperwork is being replaced by the new system to save time and reduce the carbon footprint.

Meanwhile, those less familiar with smart devices can simply verify their identity, acquire supplies, and register for events regardless of the digital divide.

The system was designed to require the least amount of effort for people who are not digitally gifted, according to the director of the Digital Innovation Center of the Department of Information Technology, Chang Yung-ching (張永青).

Chang further clarified that district offices only need smart devices that are easy to access, such as tablets and card readers, to improve their administrative work, while residents can take their cards. identity, their NHI cards or even a Taipei EasyCard (悠遊 卡) registered as digital proof for municipal services or to acquire supplies or register for an event.

The newly constructed system was established as part of the city’s contactless services as well as to be a smart COVID-19 containment measure. Time-consuming activities, such as queuing, can be simplified by scanning ID cards, Fang said.

In total, 19 of the 456 districts of the capital have volunteered for the experimental use of the new system. The majority of borough leaders see it as a positive addition and believe that it should apply to the whole city.

In September, 215 districts out of 12 administrative units joined an extension of the trial operation, according to Fang. He said the digital system now provides two main services: distribution of supplies as well as event registration.

“The city government will continue to streamline and modernize,” he said. For example, the system will soon integrate appointments for vaccines, including influenza and hepatitis B vaccines.

“It’s a two-step digital transformation,” Chang said, adding that with face-to-face service at district offices, digitally disadvantaged people can use ID cards to request smart services with less pressure.


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