Municipal services

My Smart City seeks to connect all municipal services for an automated flow of information

Digital services platform My Smart City says it has seen support for its services grow in Johannesburg, Cape Town, Ekurhuleni, Tshwane and eThekwini.

The team plans to connect to all city systems to enable automation of citizen information flow, notes service delivery software company Acumen Software, which developed the platform.

“As call volumes have increased through our platform and with daily interactions between our dispatch center and the various municipal call centers, municipalities have expressed their realization that we are not a threat to them, but rather a channel through which citizens are able to log issues in an easy and efficient way,” says Acumen Software CEO Joao Zoio.

The City of Cape Town and the City Power of Johannesburg have integrated the My Smart City platform into their systems. The platform allows citizens to log their service delivery issues on the mobile app or website.

It is free to citizens of the cities where it operates and aims to change the way citizens, businesses, community groups and public sector service providers communicate and collaborate.

In addition, citizens can also get involved via the new My Smart City social feed, which includes a news feed and an alerts feed. The alert feed is used to share information about load shedding, water cuts, blackouts, natural disasters and road works.

Newsfeed allows users to view, create, share and interact with posts created by those in their domains.

It could be a neighborhood councilor, a neighborhood watch group, or a concerned neighbor. It is a channel where people can raise concerns and receive real-time feedback not only from concerned neighbors but also from active community groups.

“To give citizens a voice and be the bridge that builds relationships between all stakeholders, My Smart City hopes to help repair the city’s infrastructure, boost citizens’ morale and ease some of the burden on local municipalities. Bringing citizens and public service providers together through technology creates efficiency and accountability,” says Zoio.