Municipal services

City residents are generally satisfied with municipal services

Residents of Lake Wales are generally quite satisfied with the services and conditions provided to residents by the municipal government, according to a citywide survey conducted by the ETC Institute. Three commissioners heard a report on the results during a telephone presentation by a company representative at their workshop.

When the survey was launched, City Manager James Slaton called it “an important planning tool as Lake Wales progresses”. The survey was completed by 402 citizens and has a margin of error of about four percent.

Slaton said the survey results “will serve as a backdrop to the budget process so that we understand what is happening with the community and what their desires are. It will be informative for commissioners when creating a budget.” “.

“I intend to do this every two years. This will identify areas where we are performing well as well as areas of weakness, so that we then know what to focus on,” Slaton noted. “To some extent it will be a scorecard so we can look back and see how much we are improving in certain areas.”

The survey showed that Lake Wales ranks well among other Florida communities in terms of satisfaction with quality of life. The police and fire service are well regarded by residents, with overall satisfaction recorded across almost all categories. The maintenance or replacement of damaged sidewalks and streets was a priority area in the interventions.

He said the plan is to regularly survey the community not only to prepare for the future, but also to hold city leaders accountable for what residents consider important to them.

The survey will be designed to provide data not only on the city as a whole, but also on the geographic areas within the city limits.

“What will be different about this is that the responses can be broken down into geographic areas so that we can understand if this part of town feels different from another part of town when it comes to regular services. that we provide,” Slaton added. “It’s going to move us in the right direction in terms of increasing our level of service across the board. That’s the whole point. We need to know how we operate across the city.”

The survey was conducted via an “interactive public-facing data dashboard,” according to documents presented during project approval, which was conducted mostly in or early spring. The dashboard included trend analysis, GIS mapping of results, baseline analysis and priority analysis, city officials said, allowing them to determine where feedback was coming from in the city, ensuring a certain level of geographical distribution.

“It will allow anyone to delve into the specific results,” said Michael Manning, the city’s special projects manager. “They can filter by issue, by service area, by certain areas of the city versus others, and really gauge what the level of service is and where the community would like to see improvements.”