Municipal services

City of Grand Rapids makes changes to municipal services under new COVID-19 ordinance

Most of the city offices will be available by appointment only from November 18 to December 8.

GRAND RAPIDS, Michigan – The city of Grand Rapids is adjusting some municipal services in the wake of the state’s new COVID-19 epidemic order.

In accordance with the statewide implementation of the ordinance, most offices in the city will be available by appointment only from November 18 to December 8.

During this period, the only office that will remain open for walk-in service is the Customer Service Center, located at Monroe Avenue at City Hall. The center will be open Monday to Friday from 8 a.m. to 3 p.m.

Customer service employees will be available to assist you in the following cases:

  • Water / sewer payments
  • Decline payments on the account
  • Payments for parking tickets
  • Purchase of labels and bags for the collection of waste and garden waste
  • Set up water / sewer or waste accounts
  • Miscellaneous debt payments (code compliance, NSF fees, license fees)
  • Accounts Receivable Payments
  • Community Development Grant Loan Payments (anything beyond payments goes to community development)

The City has provided the following list of service changes that will be in effect until December 8, unless otherwise specified:

  • Buildings in the city are closed to walk-in traffic during the current MDHHS order which is due to expire on Wednesday, December 9. Staff members are available to provide services by email, phone, or 311 customer service. The City’s website – – also offers a wide range of services. Call customer service on 311 or 616.456.3000 to see if your request can be processed through 311 without an appointment. If not, 311 can set up a video conference, conference call, or in-person meeting with the appropriate service representative. Anyone wishing an in-person meeting should make an appointment with the appropriate service if the service question cannot be answered purchase the 311 service center. A City Hall Ambassador will be at Calder Plaza to check in anyone arriving for. an appointment or asking to see a service. All visitors must wear a face covering in accordance with Article 7 of the MDHHS Ordinance or provide a valid reason for not wearing one.
  • The police service lobby remains open, but access is restricted. Walk-in visits are permitted for records and police matters. Fingerprinting has been temporarily suspended.
  • The municipal treasurer recommends that customers take advantage of the multiple payment options without convenience fees:
  • GR PayIt
  • Official payments – 877-495-0333
  • The City of Grand Rapids drop box on Ottawa Avenue – will be checked at least once per day. We will monitor the volume and empty more frequently if necessary.
  • US Postal Service
  • The municipal committee meetings on November 17 will take place remotely as planned. All meetings will be held online through Webex. For more information on how to watch or listen to online meetings over the phone, CLICK HERE. City council meetings are broadcast live in English on Comcast Channel 26, Facebook and YouTube. They are also broadcast live in Spanish HERE. The Commission meetings on December 1 and 15 are also scheduled remotely.
  • The November 18 Civil Appeal Board has been canceled and will be rescheduled when it is again safe to hold a hybrid remote and in-person meeting.
  • The City’s yard waste disposal site remains open.
  • Funeral services in City cemeteries are limited to 25 people.
  • Rentals of parks and recreational facilities are suspended. A full refund will be provided.
  • Indian Trails Golf Course will remain open, weather permitting. Only one person is allowed in the clubhouse at a time. All food and beverage sales are prepackaged and sold to take out.
  • The following park equipment remains available to the public.

“We have a responsibility to our residents and our employees,” said City Manager Mark Washington. “This is why we are changing the way we deliver services during this three week period. It is important that we all do what we can to reduce the spread of this latest surge in COVID-19 and maintain the essential services our community depends on. “

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